RETURN. REFLECT.
KEEP GROWING.

Work-Life Balance in a Fast-Paced World

In today’s high-demand business environment, the line between work and personal life has become increasingly blurred. With constant emails, notifications, and the expectation to always be available, many professionals find themselves struggling to keep up. What starts as a dedication to a thriving career can quickly lead to stress, overwhelm, and eventually burnout. For many, success has come at a steep cost, long hours, missed family moments, declining health, and the pressure to always perform. Rather than experiencing the fulfillment of their hard work, they find themselves exhausted, disconnected, and questioning if the sacrifices are truly worth it.

Don't Look A Goldmine in the Mouth

There’s a saying I picked up many years ago. It goes, “Having books and not reading in the information age is like having seeds and not planting in the agricultural age.” If that statement is true, then it also follows that joining and paying for a networking organization, and not attending, is just like throwing money down the drain. Unfortunately, that’s what I see so many entrepreneurs do when they start getting...

What Do You Instill When You Install Your Service?

The Importance of Ease of Execution in Business When was the last time you looked into your ease of execution? I’m talking about how easy it is for you to deliver your products and services to your customers and how easy it is for them to get them from you — which also includes ease of delivery. A Real-Life Example: Carpet Installation Gone Wrong After 27 years, I finally broke down to get some new carpet for my family room/exercise area/office area. Although I had never bought any products from this company before, they were an exceptionally well-known and well-established brand-name carpet and

Credibility By Association

Last year, a misdirected package brought me to the home of a woman I had never met. She turned out to be a widow of only 10 days and was recovering from knee replacement surgery. At 69 years old, she faced numerous challenges, including retrieving her car from an unreliable

Succession Planning Starts Now!

Often, sole proprietors long for the company of others in their business. For one reason, it can get very lonely when you’re running your own business all by yourself. Second, you can delegate tasks to someone else if there’s no one else working with you. Third, if you don’t want to work for the rest of your life, you eventually have to have someone else to whom you can pass along what you’ve learned.

AI for Business Professionals

In today's fast-paced professional world, staying competitive means adopting tools that enhance productivity while showcasing your unique skills. Artificial intelligence (AI) has become a powerful ally in this mission, and tools like Chat GPT are leading the way in revolutionizing how professionals approach their work. As Elon Musk aptly said, “AI will be the best or worst thing ever for humanity.” For business professionals, leveraging AI like Chat GPT can undoubtedly be one of the best tools to enhance capabilities, save time, and focus on what truly matters.

Learning From Loss: A Christmas Miracle

Over the last few weeks, I have been made aware of many great lives that have now passed on into eternity with Jesus. In particular, there are two that stand out as I write - Larry Katz, and Mike Shaffer. I did not Larry at all, but many people who I know knew him well and were spiritually impacted by him. After he passed suddenly in a car accident, I saw at least

Crafting A Compelling Sales Presentation

In the high-stakes world of sales, mastering the art of a killer presentation can set you apart. Whether you're pitching a groundbreaking idea, a must-have product, or an essential service, how you present is often more important than what you present. In the fourth installment of the Anyone Can Sell series, we explore strategies to increase your confidence around new people, captivate your prospects, and boost your career accordingly.

Mastering Your Self-Esteem and Unlocking Your Destiny

Finish Strong: How Much Do You Have Left?

Finish Strong: How Much Do You Have Left? Have you ever started something with great excitement and big dreams, only to lose steam midway? If so, you’re not alone. Many people begin with the best intentions but fail to see their goals through to completion. The difference between dreaming about success and achieving it often lies in your ability to finish what you ...

You Miss 100% of the Shots You Never Take!

When Kelly Johnson, the talented photographer behind Kelly Johnson Photography, opened the doors of her new studio in Manheim, PA, in spring of 2022, we were thrilled to be her first clients on that very first morning. The space, carefully designed to reflect her warm, artistic spirit, instantly set the stage for a unique experience. Kelly's skill and eye for detail were immediately evident, especially in the stunning portrait she captured of my wife, Sarah, and me—a photo we’re honored to share with you in this article.

Don't be Everything; Just be the Best

We once worked with a large accounting firm in the south-central Pennsylvania area. For a long time, the service was incredible, the people were friendly, and the work was always done properly. But over time, things began to change. The higher-ups decided that the firm needed to diversify. They targeted large companies — which was understandable. They targeted nonprofits — which made sense too. But then they decided to phase out services for small businesses, and that’s where the issues began.

Turning a Weakness Into a Strength

Take off the shackles! The best thing about working as a coach is that you meet the most remarkable people. In 2018, one of my season pass holders told me about an associate of hers by the name of Rich Pavlik who had been running his own carpet cleaning business for over 25 years. Ironically, he had been blind since just before he got married. I invited him to come to one of my seminars and he became a season pass holder as well. In fact, over the next seven years, he took all... 101 of my

Stop Running Scared

Recently in my coaching sessions, I keep hearing people who say they are living in fear, working in fear, or being paralyzed by fear. I’ve also heard that the vast majority of people feel undervalued, insecure, or lost....

"Wowing" Never Goes Out Of Style

What Does Wow Look Like?

When it comes to “wowing” your customers, everybody agrees it’s important, but not everybody knows exactly how to do it. While there may not be a one-size-fits-one answer, there are many different ways that you can set out to really impress your clients. For years, I’ve maintained that one of the...

Clarify the Complicated

Many of my coaching clients who sought to improve their sales complained vigorously about not having the right words to entice their prospects. It reminds me of something that the sales manager of a large manufacturing corporation once said to me. He said, “Often, my salespeople show up and throw up.” In other words, they don’t know when to stop talking. There’s a great quote that I heard once that says, “If you can sell them with blah, don’t say...

Breaking A Negative Cycle

Frequently, when I am presenting the Sales Academy, I learned some of my most impactful lessons myself from the participants. One such lesson occurred during my final presentation of the Sales Academy in 2023. Sarah Ellis of Birth Babes was explaining the value of her service. As a nurse, doula, and business owner, Sarah wears

How to Responsibly Use AI to Streamline Your Business

In today’s digital world, businesses have to evolve to stay competitive. One of the most effective ways to do that is by leveraging artificial intelligence (AI) responsibly, behind the scenes to streamline operations, boost productivity, and make decision-making...

Turning Networking Into Net Earning

In our digital world, the grounding of networking has become a crucial part business growth. The phrase "It's not what you know, but who you know" continues to be a relevant part of business culture, but how do you transform those connections into tangible financial benefits? In this blog post, we'll explore practical strategies to turn networking into net earning, helping you maximize the value of your professional relationships.

Finding Financial Freedom

Before The Rebrand

I Want to Work For You!

Using Reserve Power

The Best Teams Have The Best Leaders

Start With The Rocks

Here's What I Want!

Install Your Service

Proactively Eliminate Complaints

Let’s face it, no one likes to get savage customers, but that doesn’t mean they won’t show up occasionally. If you think about the last time you got really upset with poor service, identify what triggered it...

Stay Liquid!

You Set The Leadership Standard

One of the toughest challenges any business owner faces is getting his or her staff to serve customers at the same level that made that business successful in the first place. Naturally, leadership starts at the top. However, if you don’t make sure that it trickles down to all levels of your staff, you are bound to disappoint your customers. In the beginning, if it’s only you who are dealing with customers, you know exactly what level of service they are getting. But for most business owners...

How To Find A Needle In A Haystack

Mastering Networking

Maximizing Your Networking Potential

Building Success Through Genuine Connections

Discover one woman's journey to prosperity through effective networking!

A Fundraiser Worth Singing About

In the midst of a tumultuous world, the post-COVID era presents an urgent need for fundraising. Nonprofit entities find themselves grappling with scant resources and depleted staff, even as demand for their services escalates. The challenges...

Treat Your Customer's Priorities Like Your Own

Have you ever watched someone performing the task that you paid them to do? Were you able to do it without them knowing that you were watching them? If you watch carefully, you’ll be able to tell if they’re just going through the motions or if they’re actually taking pride in their work.

Become A Category Of One

Unleash Your Sales Potential: Defeating the 2000-Pound Telephone

It’s ironic that the first place most salespeople procrastinate is in making sales calls. I could spend most of this blog trying to make my case, but I believe most of you already agree with me. You may even see it in yourself. One client once asked me, “How do you pick up the telephone when it weighs 2000 pounds?”

Create Greater Ease of Use

I’ve spent a lot of time listening to customers complain about how hard it is to make a sale — especially if what they sell is more expensive than their competition. But the reality is that salesmanship is not about being the lowest-priced bidder. It has far more to do with...

Who Are You To Your Customers?

Have you ever listened to how salespeople and business owners explain what they do at a mixer or a networking event? People practice their “elevator speeches” for years trying to perfect them. But as a coach, I can tell you that most people don’t have a clue as to what they are in their customers’ eyes. Furthermore, most of them have no idea why their customers are buying from them.

Customizing a Commodity

One of the common complaints salespeople and business owners share that they don’t know how to differentiate what they sell. This is especially true if what they sell is considered a “commodity.” A commodity is something that is easily available through many different resources and is hard to differentiate its value from one source or another.

Level The Playing field

Prospects Abound!

As I was wrapping up my seminar career of 25 years, I had the opportunity to compare notes with my role model, friend and sponsor, Jeff Bellomo of Bellomo & Associates Elder Law and Estate Planning. Anyone who knows Jeff knows him to be an astute attorney and an incredibly nice person. I’ve rarely met anyone who invests more heavily in the development and growth of his employees. As we were discussing the value of seminars, I mentioned to him that ...

Create Confident Connections!

You Don't Need a Team to be a Leader

Adaptability Quotient: Is Your Team Ready for Massive Change?

Adaptability

3 Keys for Keeping a Dissatisfied Customer

Three key components to identifying customer issues and resolving them.

Use the Power of Personal Warmth, Likability, and Patience

Use the Power of Personal Warmth, Likability, and Patience It's A Winning Formula

Understand Your Customers' Wants

Be sure you always take the time to understand your customer's needs! If you do not know - ask them!